Client Adviser: Support Asylum Seekers (12-Month FTC)

Migrant Help; Cardiff; On-site; GBP 29,498 - 33,590; Full time

Benefits offered by this job

Flexible working hours

Enhanced family friendly provisions

Extra annual leave

Employee rewards platform

Non-contributory pension scheme

Job summary

A charitable organization based in Cardiff is seeking a Client Adviser to support asylum seekers through both phone and face-to-face advice. The ideal candidate will have experience in providing advice to clients in sensitive situations and be able to work under pressure. This role offers a competitive salary and various employee benefits, including a non-contributory pension scheme and flexible working hours.

Qualifications

• Experience supporting non-English speaking clients over the phone.
• Ability to provide advice in sensitive situations.
• Operational experience with performance KPIs.

Responsibilities

• Support asylum seekers within all accommodation types across the UK.
• Assist clients with asylum applications and ensure forms are completed correctly.
• Provide induction briefings to new arrivals about the asylum process.

Skills

Client service

Advice and information provision

Complex information delivery

Empathy

Working under pressure

Job description

A charitable organization based in Cardiff is seeking a Client Adviser to support asylum seekers through both phone and face-to-face advice. The ideal candidate will have experience in providing advice to clients in sensitive situations and be able to work under pressure. This role offers a competitive salary and various employee benefits, including a non-contributory pension scheme and flexible working hours.