Client Adviser

Migrant Help; Cardiff; On-site; GBP 29,498 - 33,590; Full time

Benefits offered by this job

Flexible working hours

Enhanced family friendly provisions

Extra annual leave

Employee rewards platform

Non-contributory pension scheme

Job summary

A charitable organization based in Cardiff is seeking a Client Adviser to support asylum seekers through both phone and face-to-face advice. The ideal candidate will have experience in providing advice to clients in sensitive situations and be able to work under pressure. This role offers a competitive salary and various employee benefits, including a non-contributory pension scheme and flexible working hours.

Qualifications

• Experience supporting non-English speaking clients over the phone.
• Ability to provide advice in sensitive situations.
• Operational experience with performance KPIs.

Responsibilities

• Support asylum seekers within all accommodation types across the UK.
• Assist clients with asylum applications and ensure forms are completed correctly.
• Provide induction briefings to new arrivals about the asylum process.

Skills

Client service

Advice and information provision

Complex information delivery

Empathy

Working under pressure

Job description

Base pay range

Migrant Help has an exciting opportunity to recruit a Client Adviser to join our team.

Location: Cardiff

Contract: 12 Month Fixed Term (with potential to be extended or made permanent)

Salary: £29,498 - increasing to £33,590 following successful completion of a 6-month probation period

This salary range is provided by Migrant Help. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About us

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Client Adviser role

Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. Based in one of our regional offices, you will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high-paced working environment with regular changes to needs and priorities. By working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.

Key responsibilities

• Working as part of the national team, provide support to asylum seekers within all accommodation types across the UK
• Supporting Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
• Providing detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
• Working as part of the regional team to ensure compliance with all applicable regulatory requirements,
• Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
• Ensuring that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
• Assisting clients to notify the authority of prescribed change of circumstances
• Undertaking casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs

The experience and skills you need to become our Client Adviser

• Provided a service to clients over the phone whose first language is not always English
• Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
• Proven experience of delivering complex information to clients with and without interpreters
• The ability to work under pressure and to meet deadlines.
• Operational experience working to challenging performance KPI's
• The ability to work empathetically with people facing transition and uncertainty.
• The ability to learn quickly and adapt to change

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

This post is subject to a Disclosure and Barring Service (DBS) check

This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:

• Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 4th September 2025

If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.