Generalist Adviser

Citizens Advice Ltd; Dunstable; Remote; GBP 24,000 - 28,000; Full time

Job summary

Citizens Advice Dunstable is seeking a Generalist Adviser to provide high-quality information, advice, and support on welfare benefits and employment. The role includes face-to-face and telephone guidance, with referrals to specialist services as needed.

We welcome applicants with experience in advising vulnerable clients; training can be provided. The successful candidate will be a motivated team player with strong interpersonal and organisational skills, good numeracy, and effective written

Qualifications

• Experience in giving advice and working with vulnerable clients.
• Ability to understand complex information and negotiate.
• Proficient in IT for reporting and communication.

Responsibilities

• Provide face-to-face and telephone advice on welfare benefits and employment.
• Signposting, triage, and referral to specialist support.
• Address causes of financial crisis and connect clients to relevant services.
• There are opportunities to progress within the organisation.

Skills

Interpersonal skills

Organisational skills

Numeracy

Oral communication

Written communication

IT proficiency

Job description

Interviews will take place on 23 November 2026.

About the role

Citizens Advice Dunstable are looking for a Generalist Adviser to provide high-quality information, advice and support to people. As a Generalist Adviser you will provide both face to face and telephone advice and support on issues including welfare benefits and employment, and additional problems such as homelessness, referring to specialist support as required. Ideally, you will have some experience of giving advice/support and working with vulnerable clients. Training can be provided on welfare benefits and other advice areas. We would also like to hear from current volunteer advisers who are looking to get into paid employment.

This is to deliver advice and support to people to improve their circumstances.

We want people who are passionate about giving an effective service to those most in need. Demonstrating that you can engage skilfully with clients who are vulnerable and distressed, having proven skills in working in a busy environment.

You will be a highly motivated and strong team player with excellent interpersonal and organisational skills. Having the ability to understand complex information; have good numeracy skills, and have effective oral and written communication skills for the purposes of negotiation and reporting. You will also be proficient in IT.

Providing signposting, triage, specific support and specialist advice, or referring to others within the service as required.

Other duties include:

• Address the causes of financial crisis
• Connect clients to the right people at the right time
• Prevent an individual from needing food bank support on an ongoing basis.

There will be opportunities to progress within the organisation.

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