Lead Immigration Specialist

Citizens Advice Ltd; West of England; Hybride; GBP 60 000 - 80 000; Plein temps

Résumé du poste

Citizens Advice Bristol is seeking a Lead Immigration Specialist to guide a team of volunteer advisers and deliver expert immigration advice. You will allocate cases, mentor staff, and ensure high-quality, compliant guidance across all queries.

With accreditation expectations and CPD commitments, you will maintain standards and develop knowledge, while managing a varied workload to meet deadlines in a fast-paced welfare context.

Qualifications

• Five years’ immigration law advice in a social welfare context (or more if part-time).
• Experience delivering supervision/mentoring and supporting colleagues to improve.
• Understand relationship between immigration and other Social Welfare Law areas.
• Ability to interpret regulations and explain them clearly to colleagues and clients.
• Experience with cloud-based systems and standard IT tools; diary management.
• Commitment to CPD and ongoing professional development.
• Awareness of accreditation standards (IAA levels) and regulatory requirements.
• Experience with Legal Aid Agency contracts and third/charity sector contexts.

Responsabilités

• Provide immigration specialist advice and supervision to a team of advisers.
• Allocate cases in line with advisers’ experience and support with cases.
• Check advisers’ case notes and ensure accurate, compliant guidance.
• Be the first port of call for queries within the team and ensure actions taken are appropriate.

Connaissances

Immigration law

Supervision

Case management

Regulatory compliance

CPD commitment

Communication

Attention to detail

Independent working

Formation

IAA Level 2

IAA Level 3

Outils

Cloud-based systems

IT packages

Word processing

Spreadsheets

Email

Description du poste

Citizens Advice Bristol are looking for a Lead Immigration Specialist to join their team.

The post holder will need to provide immigration specialist advice and supervision. You will supervise a team of volunteer advisers focusing on Immigration issues. You will be the first port of call for queries within the team. This will include allocation of cases in line with advisers’ experience, support with cases, checking advisers case notes, ensuring that the correct advice has been given and appropriate actions taken.

As Immigration advice is a regulated area, you will need to ensure that Citizens Advice Bristol works to the expected procedures and standards and maintains its accreditation.

Accredited to at least IAA Level 2 or equivalent at time of application or previously (evidence required)

At least five years experience of delivering immigration law advice in a social welfare context (or for longer if part-time work (pro rata))

Experience of delivering supervision/mentoring and supporting colleagues to improve

Understanding and awareness of the relationship between immigration and other areas of Social Welfare Law

Ability to interpret regulations and explain them to colleagues and clients and to produce clear advice and empowerment

Ability to use cloud based systems and IT packages, including, word processing, spreadsheets and email (maintain one or more electronic diary/diaries), and the ability to use or learn to use other packages as necessary

Strong attention to detail and a high level of accuracy

Ability to work on own initiative, without close supervision and proactively manage a varied workload, ensuring deadlines are met

A commitment to continuous professional development (CPD), including a willingness to develop knowledge and skills in required areas

Accredited to IAA Level 3 or equivalent, either currently or in the past

At least ten years experience of delivering immigration law advice in a social welfare context (or for longer if part-time work (pro rata))

Experience of working within the remit of a Legal Aid Agency contract

Experience of working within an advice and information organisation within the third/charity sector

Understanding of, and commitment to, the aims and principles of the Citizens Service in which equality and diversity is embedded throughout.

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