Empathetic Healthcare Support Specialist

Rhian_Convatec; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global medical products company in Cheltenham is seeking a Customer Service Representative to deliver outstanding care and support to customers. This role involves processing orders, responding to inquiries via multiple channels, and building long-term customer relationships. Candidates should have strong empathy, problem-solving ability, and at least 1-2 years of experience in customer services. The position offers a full-time schedule, working Monday to Friday with occasional Saturdays.

Qualifications

• Proven track record of working towards KPIs and targets.
• Strong verbal, written, and face-to-face communication skills.
• Ability to maintain confidentiality and sensitivity.

Responsibilities

• Support customers through various channels including phone and email.
• Process customer orders received via different communication methods.
• Respond promptly to queries from customers and colleagues.
• Maintain accurate records of customer interactions in the CRM system.
• Maximize referral opportunities and pass leads to the right specialists.

Skills

Empathy

Problem-solving

Collaboration

Organizational skills

Communication skills

Keyboard skills

Independence

Attention to detail

Education

1-2 years of experience in customer services

Tools

Telephony systems

CRM systems

Microsoft Word

Microsoft Excel

Job description

A global medical products company in Cheltenham is seeking a Customer Service Representative to deliver outstanding care and support to customers. This role involves processing orders, responding to inquiries via multiple channels, and building long-term customer relationships. Candidates should have strong empathy, problem-solving ability, and at least 1-2 years of experience in customer services. The position offers a full-time schedule, working Monday to Friday with occasional Saturdays.