Empathetic Front Desk & Admin Coordinator

Change Grow Live; Birmingham; On-site; Confidential; Full time

Benefits offered by this job

25 days holiday

Flexible working arrangements

Wellness hour

Contributory pension scheme

Discounts and perks

Training and progression opportunities

Refer a Friend Scheme

Job summary

Change Grow Live in Birmingham is seeking an Administrator to join the North, Central & West Hub. You will be the first point of contact, manage a busy reception, and provide essential administrative support to enable the team to deliver services to users.

The role requires strong IT and MS Office skills, excellent communication, confidentiality, and the ability to work flexibly across sites. Salary is pro rata for part-time hours, with a 37.5-hour week and a permanent contract.

Qualifications

• General knowledge of standard office procedures.
• Proficient in Word processing, Excel and MS Office applications.
• Strong interpersonal and teamwork abilities.
• Ability to maintain confidentiality when handling information.
• Excellent verbal and written communication and numeracy skills.
• Outstanding organisational and time-management capabilities.
• Committed to personal development and regular supervision.
• Empathetic, non-judgmental attitude towards service users.
• Willing to work across sites and adapt.
• Minute taking experience is an advantage.

Responsibilities

• Be the first point of contact within the service.
• Manage a busy Reception and administrative tasks.
• Provide clerical and organisational support to the team.
• Answer calls/visits promptly and transfer to appropriate staff.
• Process correspondence/data entry efficiently.
• Take minutes at meetings as required.
• Collect, monitor and report data/information.
• Handle photocopying and maintain records and communications.

Skills

Interpersonal skills

Communication skills

Organisational skills

Time management

Confidentiality

Team player

Calm under pressure

Flexibility

Equal opportunity

Tools

MS Office

Excel

Job description

Change Grow Live in Birmingham is seeking an Administrator to join the North, Central & West Hub. You will be the first point of contact, manage a busy reception, and provide essential administrative support to enable the team to deliver services to users.

The role requires strong IT and MS Office skills, excellent communication, confidentiality, and the ability to work flexibly across sites. Salary is pro rata for part-time hours, with a 37.5-hour week and a permanent contract.