Front of House Administrator

TXP; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

A reputable service company in Birmingham is seeking a Front Of House Administrator to provide exceptional customer care and ensure the smooth running of front of house services. Responsibilities include welcoming visitors, managing inquiries, preparing meeting rooms, and supporting other teams. The ideal candidate will have previous experience in a similar role and possess excellent multitasking and communication skills. This position offers an opportunity to contribute to a professional and welcoming environment.

Qualifications

• Experience in front-of-house administration preferred.
• Strong customer service and communication skills.
• Ability to multitask and meet deadlines.
• Flexible and professional demeanor.
• Proactive and initiative-taking.

Responsibilities

• Welcome visitors in person or on the phone following security procedures.
• Operate switchboard and resolve telephone and visitor queries.
• Prepare meeting rooms and manage refreshments.
• Provide ad-hoc administrative support as needed.
• Ensure a welcoming atmosphere and handle customer inquiries.
• Work closely with staff for smooth operations.
• Book travel arrangements for staff.

Skills

Customer service

Multitasking

Initiative

Flexibility

Professionalism

Education

Previous experience in Front of House Administration

Job description

Job Description

Front Of House Administrator

Birmingham

Role Purpose

To ensure clients (internal and external) experience the highest possible standard of customer care, and to contribute to the smooth running of the front of house service by providing flexible support to the Reception Team.

Key Responsibilities

• Welcome visitors in person or on the phone; follow security procedures ensuring all visitors are logged in and out.
• Operate switchboard and promptly pass on accurate messages; resolve telephone and visitor queries either by providing the answer or directing to someone who can.
• Prepare meeting rooms; set up, replenish refreshments, and check rooms are clean and tidy throughout the day. Weekly updates of upcoming meetings with Team Leader.
• Provide ad-hoc administrative support to other teams as needed.
• Ensure a welcoming atmosphere; handle customer inquiries and complaints with professionalism.
• Work closely with other staff to ensure smooth operations and excellent service delivery.
• Book hotel, train, flight travel for staff as and when required.

Skill and Experience

• Warm and courteous, always willing to help.
• Manage workload efficiently; multitask and work to deadlines.
• Act on initiative and make things happen to ensure smooth operations.
• Flexible, punctual, and able to maintain the highest levels of professionalism.

Education

• Previous experience in a Front of House Administration role is desirable.