Project Administrator

Change Grow Live; Knowsley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Wellness Hour & Wellness Hub

Employee Assistance Programme

Training & career development

Pension scheme

25 days annual leave + bank holidays

Refer a Friend scheme

Job summary

Change Grow Live is seeking an Administrator for our Knowsley service to coordinate records, handle enquiries and support frontline colleagues.

You’ll manage data entry, compile reports, and ensure confidential information is handled with care in a busy office environment. A supportive, values-led team offers development and training opportunities.

Qualifications

• Experience in general office and administrative processes.
• Good IT skills, including word processing and data entry.
• Strong written and verbal communication skills.
• Capability to handle numbers and maintain accurate information.
• Ability to stay calm, organised and responsive in a busy environment.

Responsibilities

• Respond to telephone calls, visitors and enquiries promptly and courteously.
• Process correspondence, complete data entry and maintain accurate records.
• Collate information, statistics and reports.
• Undertake prescription administration duties in line with policy and procedures.
• Maintain filing and stationery; support effective cross-service communications.

Skills

Office administration

Data entry

Written and verbal communication

Numerical accuracy

Organisational skills

Customer service

Confidentiality

Education

IT or office administration qualification (welcomed)

Tools

Word processing

Data recording software

Job description

Overview

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

We’re looking for an Administrator to join our busy Knowsley service.

You’ll provide the coordination, accuracy and day-to-day support that helps our teams stay focused on what matters most—delivering high-quality support to people who use our services.

This is an opportunity to bring your organization, communication and customer service skills to a role where your work makes a genuine difference.

Why this opportunity?

This is more than processing paperwork.

You’ll be at the heart of a busy service, keeping information moving, supporting colleagues and making sure essential administrative processes run smoothly.

As a key point of contact, you’ll respond to calls and visitors professionally, maintain accurate records and help create an organized and welcoming environment.

Your support will give frontline colleagues more time to focus on helping people achieve their goals.

Where you’ll work

Location: 11-14 Chapel Brook Park, Wilson Road, L36 6FHContract:PermanentHours:Full time, 37.5 hours per week

Responsibilities

Responsibilities

About you

You’re organised, approachable and comfortable balancing different priorities.

You understand that accuracy matters, but so does the way people are treated.

You’ll bring:

• Experience of general office and administrative processes.
• Good IT skills, including word processing and data entry.
• Strong written and verbal communication skills.
• Confidence working with numbers and maintaining accurate information.
• The ability to remain calm, organized and responsive in a busy environment.
• A compassionate and non-judgmental approach to people using our services.
• An understanding of confidentiality and professional boundaries.

An IT or office administration qualification would be welcomed, but it is not essential.

What you’ll be doing

You’ll:

• Respond to telephone calls, visitors and enquiries promptly and courteously.
• Process correspondence, complete data entry and maintain accurate records.
• Collate information, statistics and reports.
• To undertake prescription administration duties including appropriategeneration, storage, recording and distribution of prescriptions in linewith CGL policy and local procedures.
• Maintain filing and stationary.
• Help ensure communication and administrative processes across the service remain effective.

Bring your skills somewhere they matter

At Change Grow Live, every role contributes to the support people receive.

You’ll join a collaborative team where your organization, reliability and attention to detail will be valued—and where your work will have a visible impact every day.

Our values—Be open. Be compassionate. Be bold.—guide everything, we do. If they reflect the way you work, we’d love to hear from you.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bankholidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

A note about using AI in your application

AI can be areally helpfultool when putting together your application, and we're happy for you to use it. However,what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

25/9/2026

Closing Date

16/9/2026

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.