Emergency Dispatch Operator - Fast-Paced Impact

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Bicester is seeking an Emergency Dispatch Assistant to join their team. The role involves assisting with ambulance resource assignments during emergencies while multitasking in a fast-paced setting. Candidates must be competent in IT systems and possess relevant qualifications such as GCSE in Maths and English. Opportunities for training and development are provided, alongside generous holiday entitlement and NHS Pension Scheme enrollment.

Benefits

Full training and a range of courses

27 days holiday, rising to 29 after 5 years

Access to NHS Discounts

Employee Assistance Programme support

Qualifications

• Candidates must have GCSE grades 4-9 in Maths and English.
• Prior customer service experience is essential.
• Ability to handle multiple tasks in a time-pressured environment is necessary.

Responsibilities

• Support emergency dispatchers in a fast-paced environment.
• Assist in maintaining operations during vehicle movements.
• Log information accurately using IT systems.

Skills

Competent in the use of IT systems

Customer service experience

Good written and verbal communication skills

Ability to multitask

Geographical knowledge

Education

GCSE grades 4-9 or equivalent in Maths and English

NHS Pathways Licence

NVQ 2/3 in Customer Care or related fields

Job description

A prominent healthcare provider in Bicester is seeking an Emergency Dispatch Assistant to join their team. The role involves assisting with ambulance resource assignments during emergencies while multitasking in a fast-paced setting. Candidates must be competent in IT systems and possess relevant qualifications such as GCSE in Maths and English. Opportunities for training and development are provided, alongside generous holiday entitlement and NHS Pension Scheme enrollment.