Emergency Department Receptionist

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Guildford is seeking Receptionists for their Emergency Department. Successful candidates will handle patient registration, assist with patient care, and support communication between patients and healthcare teams. The role requires excellent IT and organizational skills, with the ability to manage stressful situations professionally. Join a collaborative team known for its outstanding care and commitment to staff development in a dynamic and supportive environment.

Benefits

Comprehensive health and wellbeing program

Support for professional development

Investment in physical environment and equipment

Qualifications

• Must have a friendly and professional attitude.
• Good IT and organizational skills are essential.
• Ability to deal with difficult and stressful situations with courtesy and empathy.

Responsibilities

• Receive and register all patients onto the patient information database.
• Attend to Ambulance Crews.
• Manage patient records including filing and retrieving CAS cards.

Skills

Friendly and professional attitude

Good IT skills

Organisational skills

Ability to deal with stressful situations

Job description

This is an excellent opportunity to join a friendly, supportive team working in Emergency Care. The Emergency Department is a friendly, exciting place to work currently undergoing a large transformational project with exciting new developments and opportunities. We are looking for Receptionists to work on our friendly reception desks in the Emergency Department. The successful candidates will undertake a variety of reception duties including working on our A&E, SDEC, AMU and Guildford Ward Reception and processing Patient data. You will also act as a focal point of communication between Patients, Ambulance Crews and Medical / Clinical staff. The successful candidates will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete / input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The Emergency Department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights and weekends. This will be planned 6 weeks in advance.

Responsibilities

• Receive and register all patients onto the patient information database (CERNER)
• Patient care
• Attending to Ambulance Crews
• Filing
• Tracking of Patient pathway
• Admit and discharge patients to other areas within the Emergency Department (AEC)
• Booking patient follow-up appointments liaising with other departments if necessary
• Assist with the management of Patient records (CAS cards and medical notes) - filing and retrieval of cards when required
• Telephone enquiries

Qualifications

The successful candidate will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. They also need to be able to deal with difficult and stressful situations with courtesy and empathy.

About Our Organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo