Emergency Department Flow Specialist

Liverpool University Hospitals NHS Foundation Trust; Grimsby; On-site; GBP 28,000 - 31,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an Emergency Department Progress Chaser to monitor patient journeys, chase investigations, and liaise with clinical/operational teams to reduce delays. The role supports timely care, admission or discharge and helps deliver the 4-hour standard.

Responsibilities include monitoring ED patients via electronic systems, identifying delays, escalating issues, and communicating results promptly to clinical teams across hospital sites.

Qualifications

• Diploma level qualification or equivalent in relevant field/discipline.
• GCSE English and Mathematics or equivalent.
• ECDL or equivalent experience.
• Evidence of continued role development.
• Willing to undertake Macmillan learning and development courses.
• Basic counselling experience.
• NVQ in Care or similar.

Responsibilities

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards).
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation.
• Escalate delays to the Nurse in Charge / Clinical Coordinator.
• Proactively chase results and ensure timely communication to clinical teams.
• Follow up outstanding requests with relevant departments.
• Work closely with the Nurse in Charge/EPIC, site and bed team and admin staff.

Skills

Communication skills

Initiative

Prioritisation

Observation skills

Flexible working

Diplomatic approach

Education

Diploma level qualification

GCSE English and Maths

ECDL or similar experience

NVQ in Care or similar

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking an Emergency Department Progress Chaser to monitor patient journeys, chase investigations, and liaise with clinical/operational teams to reduce delays. The role supports timely care, admission or discharge and helps deliver the 4-hour standard.

Responsibilities include monitoring ED patients via electronic systems, identifying delays, escalating issues, and communicating results promptly to clinical teams across hospital sites.