Progress Chaser band 4

Liverpool University Hospitals NHS Foundation Trust; Grimsby; On-site; GBP 28,000 - 31,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an Emergency Department Progress Chaser to monitor patient journeys, chase investigations, and liaise with clinical/operational teams to reduce delays. The role supports timely care, admission or discharge and helps deliver the 4-hour standard.

Responsibilities include monitoring ED patients via electronic systems, identifying delays, escalating issues, and communicating results promptly to clinical teams across hospital sites.

Qualifications

• Diploma level qualification or equivalent in relevant field/discipline.
• GCSE English and Mathematics or equivalent.
• ECDL or equivalent experience.
• Evidence of continued role development.
• Willing to undertake Macmillan learning and development courses.
• Basic counselling experience.
• NVQ in Care or similar.

Responsibilities

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards).
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation.
• Escalate delays to the Nurse in Charge / Clinical Coordinator.
• Proactively chase results and ensure timely communication to clinical teams.
• Follow up outstanding requests with relevant departments.
• Work closely with the Nurse in Charge/EPIC, site and bed team and admin staff.

Skills

Communication skills

Initiative

Prioritisation

Observation skills

Flexible working

Diplomatic approach

Education

Diploma level qualification

GCSE English and Maths

ECDL or similar experience

NVQ in Care or similar

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Liverpool University Hospitals NHS Foundation Trust

Progress Chaser band 4

The closing date is 23 November 2026

Be at the heart of the Emergency Department and make a real difference to patient care.

The Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays.

The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge.

Main duties of the job

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
• Escalate delays to the Nurse in Charge / Clinical Coordinator
• Proactively chase results including:
• Ensure results are communicated promptly to clinical teams
• Follow up outstanding requests with relevant departments

Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.
Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.
Liverpool Heart and Chest Hospital provide specialist services incardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community.
Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.
The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Job responsibilities

The Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays.

The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge.

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
• Escalate delays to the Nurse in Charge / Clinical Coordinator
• Proactively chase results including:
• Ensure results are communicated promptly to clinical teams
• Follow up outstanding requests with relevant departments

Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff

Qualifications

• Diploma level qualification or equivalent in relevant field/discipline
• GCSE English and Mathematics or equivalent
• ECDL or equivalent experience
• Evidence of continued role development
• Willing to undertake Macmillan learning and development courses.
• Basic counselling
• NVQ in Care or similar

Experience

• Relevant Health or Social Care experience
• Experience of coaching/teaching patients and carers
• Previous medical secretarial experience
• Experience co-ordinating a patient workload

Knowledge

• Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet.
• Advanced knowledge of medical terminology.
• Understanding of person-centred care.

Skills

• Able to use own initiative and work without supervision.
• Able to prioritise work and work of others.
• Possess excellent communication skills
• Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
• Good observation skills.
• Good observation skills.
• Ability to work flexibly dependant on the needs of the service
• Tactful and diplomatic with the ability to ask sensitively about information needs.
• Ability to retrieve information from a wide range of sources and in different formats.
• Able to use own initiative and work without supervision

Other

• Must be prepared to work across different hospital sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust

£28,392 to £31,157 a yearper annum pro rata