Emergency Department Flow Champion

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 28,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust in Liverpool is seeking an Emergency Department Progress Chaser to support patient flow and timely care in the ED. You will monitor patient journeys, chase outstanding investigations, and liaise with clinical and operational teams to reduce delays.

You will help delivery of the 4-hour standard by ensuring prompt communication of results and coordination with nursing and bed management teams.

Responsibilities

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
• Escalate delays to the Nurse in Charge / Clinical Coordinator
• Proactively chase results
• Ensure results are communicated promptly to clinical teams
• Follow up outstanding requests with relevant departments
• Assist in progressing patient decisions: Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff

Job description

Liverpool University Hospitals NHS Foundation Trust in Liverpool is seeking an Emergency Department Progress Chaser to support patient flow and timely care in the ED. You will monitor patient journeys, chase outstanding investigations, and liaise with clinical and operational teams to reduce delays.

You will help delivery of the 4-hour standard by ensuring prompt communication of results and coordination with nursing and bed management teams.