Progress Chaser band 4

NHS Jobs; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an Emergency Department Progress Chaser to support patient flow in the ED. You will monitor patient journeys, chase outstanding investigations, and liaise with clinical and operational teams to reduce delays, contributing to timely care, admission, or discharge.

The role involves proactive monitoring, escalation of delays, and close collaboration with the Nurse in Charge, EPIC, site and bed teams, and administrative staff to progress

Qualifications

• Proactively monitor patient journeys in the ED using electronic systems.
• Identify delays in care pathways and escalate delays.
• Chase outstanding investigations and ensure timely communication to clinical teams.
• Support bed allocation and decision progression with ward teams.

Responsibilities

• Monitor patient flow in the Emergency Department using digital boards and dashboards.
• Escalate delays to the Nurse in Charge/Clinical Coordinator as needed.
• Communicate results promptly to clinical teams and chase outstanding requests.
• Work with EPIC/site and bed teams and admin staff to progress patient decisions.

Job description

he Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays. The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge. Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards) Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation Escalate delays to the Nurse in Charge / Clinical Coordinator Proactively chase results including: Ensure results are communicated promptly to clinical teams Follow up outstanding requests with relevant departments Assist in progressing patient decisions: Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff

Liverpool University Hospitals NHS Foundation Trust