Progress Chaser band 4

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 28,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust in Liverpool is seeking an Emergency Department Progress Chaser to support patient flow and timely care in the ED. You will monitor patient journeys, chase outstanding investigations, and liaise with clinical and operational teams to reduce delays.

You will help delivery of the 4-hour standard by ensuring prompt communication of results and coordination with nursing and bed management teams.

Responsibilities

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
• Escalate delays to the Nurse in Charge / Clinical Coordinator
• Proactively chase results
• Ensure results are communicated promptly to clinical teams
• Follow up outstanding requests with relevant departments
• Assist in progressing patient decisions: Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff

Job description

Be at the heart of the Emergency Department and make a real difference to patient care. The Emergency Department Progress Chaser will support patient flow within the ED by proactively monitoring patient journeys, chasing outstanding investigations, and liaising with clinical and operational teams to reduce delays. The post holder plays a key role in supporting the delivery of the 4-hour standard, ensuring patients receive timely care, admission, or discharge.

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
• Escalate delays to the Nurse in Charge / Clinical Coordinator
• Proactively chase results including:
• Ensure results are communicated promptly to clinical teams
• Follow up outstanding requests with relevant departments
• Assist in progressing patient decisions: Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff

NHS University Hospitals of Liverpool Group (UHL Group) was formed on "1 November 2024", born from a shared aim to improve the care we provide our communities. We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West. We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.