Emergency Department Flow Coordinator

University Hospital Southampton NHS Trust; Southampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospital Southampton NHS Trust is recruiting an Emergency Department Tracker to ensure a coordinated and streamlined patient journey through the ED, supporting patient flow and timely care.

The role involves administering clinical systems in real time, collaborating with clinicians, nursing, therapy staff and managers to meet quality indicators and targets. The post is permanent and on-site in Southampton.

Qualifications

• Educated to NVQ3/Diploma or equivalent.
• GCSEs in English and Maths.
• Experience in a multidisciplinary team and customer-facing roles.
• Data input and administration experience.
• Good IT skills and knowledge of Microsoft Office.
• Knowledge of medical terminology.
• Awareness of Trust performance objectives.
• Practical knowledge of Trust systems.
• Experience in a clinical hospital environment.
• Understanding of emergency patient pathways (A&E indicators).

Responsibilities

• Maintain strong communication and relationships with internal and external services.
• Explain the patient journey in the Emergency Department to the public.
• Work weekends, concentrate for long periods, and assist with moving patients on trolleys when needed.

Skills

Communication

Customer service

Data entry

IT skills

Medical terminology

Teamwork

Handling sensitive information

Education

NVQ3/Diploma

GCSE English & Maths

Tools

Microsoft Office

Trust IT systems

Job description

University Hospital Southampton NHS Trust is recruiting an Emergency Department Tracker to ensure a coordinated and streamlined patient journey through the ED, supporting patient flow and timely care.

The role involves administering clinical systems in real time, collaborating with clinicians, nursing, therapy staff and managers to meet quality indicators and targets. The post is permanent and on-site in Southampton.