Emergency Department Flow Coordinator

Transformation Unit; Liverpool; On-site; GBP 28,000 - 31,000; Full time

Job summary

The Liverpool University Hospitals NHS Foundation Trust invites applications for an Emergency Department Progress Chaser (Band 4). You will monitor patient flows in the ED, chase outstanding investigations, and liaise with clinical and operational teams to reduce delays, contributing to the delivery of the 4-hour standard.

You will work across ED activities, using electronic systems to track journeys, identify bottlenecks, and escalate delays when needed, ensuring timely care and admission or

Qualifications

• Diploma level qualification or equivalent in relevant field/discipline.
• GCSE English and Mathematics or equivalent.
• ECDL or equivalent experience.
• Evidence of continued role development.
• Willing to undertake Macmillan learning and development courses.
• Basic counselling.
• NVQ in Care or similar.

Responsibilities

• Actively monitor all patients within ED using electronic systems (e.g., Whiteboard, dashboards)
• Identify delays in patient care pathways, including diagnostics, clinical reviews, and bed allocation
• Escalate delays to the Nurse in Charge / Clinical Coordinator
• Proactively chase results including:
• Ensure results are communicated promptly to clinical teams
• Follow up outstanding requests with relevant departments
• Closely working with the Nurse in Charge/EPIC, site and bed team and admin and clerical staff

Skills

Communication skills

Initiative

Prioritisation

Flexibility

Observation skills

Work without supervision

Education

Diploma level qualification or equivalent in relevant field/discipline

GCSE English and Mathematics or equivalent

ECDL or equivalent experience

Evidence of continued role development

Willing to undertake Macmillan learning and development courses

Basic counselling

NVQ in Care or similar

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Internet

Job description

The Liverpool University Hospitals NHS Foundation Trust invites applications for an Emergency Department Progress Chaser (Band 4). You will monitor patient flows in the ED, chase outstanding investigations, and liaise with clinical and operational teams to reduce delays, contributing to the delivery of the 4-hour standard.

You will work across ED activities, using electronic systems to track journeys, identify bottlenecks, and escalate delays when needed, ensuring timely care and admission or