Emergency Department Clerical Officer | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in Telford is seeking a clerical support staff member for its Emergency Department. The role involves managing patient documentation, ensuring efficient patient flow, and handling enquiries. Ideal candidates should have experience in administration and proficiency in relevant computer systems. Join us to deliver high-quality care and support to our patients.

Qualifications

• Prior experience in clerical or administrative roles preferred.
• Proficiency in computer systems, particularly A&E and PAS systems.

Responsibilities

• Manage reception of patients and documentation.
• Retrieve and manage patient information accurately.
• Produce necessary paperwork for patient processing.
• Handle telephone enquiries related to A&E patients.

Job description

Overview

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, and to provide information for patients, relatives and internal and external agencies, on A&E status.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Responsibilities

• Be responsible for the reception of A&E patients on the computerised recording system.
• Be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A&E department.
• Photocopy notes ready for patient to go to a ward.
• Be responsible for the accurate scanning of A&E notes and results if necessary.
• Be responsible for the speedy retrieval of old A&E cards as necessary.
• Be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.
• Be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.
• Be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.
• To be able to use Tel tracking when Flow Co is not available. Login needed.
• Be responsible for maintaining confidentiality of patient information.
• Be responsible for placing patients onto the EMIS system for UTC appointments and 111 appointments and then also to Arrive patients on Adastra for 111 appointments.
• Be responsible for maintaining confidentiality of patient information.
• Be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.

Organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

For full duties and responsibilities please refer to the attached document entitled Job Description.

This advert closes on Thursday 18 Sep 2025