Emergency Care Receptionist – Part-Time

NHS; Bodelwyddan; Remote; GBP 27,000 - 28,000; Part time

Job summary

NHS Betsi Cadwaladr University Health Board in North Wales seeks an Emergency Department Receptionist for the Emergency Care Directorate. The role entails delivering frontline reception for the Same Day Emergency Care Unit, ensuring high standards of care, confidentiality, and teamwork across disciplines.

Flexibility is valued, with part-time hours (18.5 per week) and occasional overtime. Welsh language skills and familiarity with WPAS/IFIT/Emis Health are advantageous.

Qualifications

• Up to GCSE standard for Maths and English or equivalent experience.
• ECDL
• Experience in office and administration; setting up and using filing/IT systems; familiarity with WPAS, IFIT, Welsh Clinical Portal and Emis Health; NHS experience; managing clinic diaries.

Responsibilities

• Provide efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant.
• Deliver a high standard of customer care to patients, relatives and carers as part of a multi-disciplinary team.
• Maintain strict confidentiality and handle staff, patients and relatives with courtesy and discretion.
• Overtime is available.

Skills

Office administration

Diary management

Welsh language level 3

IT literacy

GDPR awareness

Education

GCSE Maths & English or equivalent

ECDL

Tools

WPAS

IFIT

Welsh Clinical Portal

Emis Health

Job description

NHS Betsi Cadwaladr University Health Board in North Wales seeks an Emergency Department Receptionist for the Emergency Care Directorate. The role entails delivering frontline reception for the Same Day Emergency Care Unit, ensuring high standards of care, confidentiality, and teamwork across disciplines.

Flexibility is valued, with part-time hours (18.5 per week) and occasional overtime. Welsh language skills and familiarity with WPAS/IFIT/Emis Health are advantageous.