Welsh-Speaking Patient Services Receptionist & Telephonist

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 18,000 - 22,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) in North Wales seeks a Receptionist/Telephonist to provide a high quality front desk service. You will handle patient enquiries in person and by phone, requiring calm, courteous and discreet communication in a busy primary care setting.

Welsh skills are desirable and training will be provided. The role emphasizes teamwork, empathy, and the ability to work under pressure while maintaining an organised approach.

Qualifications

• Confidence in dealing with the public by telephone and in person.
• Experience of using Microsoft office packages.
• Previous experience in a busy reception.
• Education to a high standard.
• Relate to public empathy/understanding.
• NVQ level 1 in customer services/or equivalent.

Responsibilities

• Deal with patient inquiries in person and over the telephone, promptly and discreetly.
• Work flexibly with other practice staff to ensure adequate reception staffing.

Skills

Public interaction

Telephone handling

Microsoft Office

Teamwork

Empathy

Education

NVQ level 1 in customer services or equivalent

Tools

Microsoft Office

Job description

Betsi Cadwaladr University Health Board (BCUHB) in North Wales seeks a Receptionist/Telephonist to provide a high quality front desk service. You will handle patient enquiries in person and by phone, requiring calm, courteous and discreet communication in a busy primary care setting.

Welsh skills are desirable and training will be provided. The role emphasizes teamwork, empathy, and the ability to work under pressure while maintaining an organised approach.