SDEC Receptionist

NHS; Bodelwyddan; Remote; GBP 27,000 - 28,000; Part time

Job summary

NHS Betsi Cadwaladr University Health Board in North Wales seeks an Emergency Department Receptionist for the Emergency Care Directorate. The role entails delivering frontline reception for the Same Day Emergency Care Unit, ensuring high standards of care, confidentiality, and teamwork across disciplines.

Flexibility is valued, with part-time hours (18.5 per week) and occasional overtime. Welsh language skills and familiarity with WPAS/IFIT/Emis Health are advantageous.

Qualifications

• Up to GCSE standard for Maths and English or equivalent experience.
• ECDL
• Experience in office and administration; setting up and using filing/IT systems; familiarity with WPAS, IFIT, Welsh Clinical Portal and Emis Health; NHS experience; managing clinic diaries.

Responsibilities

• Provide efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant.
• Deliver a high standard of customer care to patients, relatives and carers as part of a multi-disciplinary team.
• Maintain strict confidentiality and handle staff, patients and relatives with courtesy and discretion.
• Overtime is available.

Skills

Office administration

Diary management

Welsh language level 3

IT literacy

GDPR awareness

Education

GCSE Maths & English or equivalent

ECDL

Tools

WPAS

IFIT

Welsh Clinical Portal

Emis Health

Job description

Main area Emergency Care Grade Band 3 Contract Permanent: Rolling 2 week rota Hours Part time - 18.5 hours per week (Rolling 2 week rota - Week 1 Monday 13:00-20:00, Wednesday 09:00-15:15, Friday 09:00-15:15. Week 2 - Monday 09:00-15:15, Wednesday 09:00-15:15 and Friday 13:00-20:00.) Job ref 050-AC419-0826W-B

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Ysbyty Glan Clwyd Town Bodelwyddan Salary £26,813 - £27,890 per annum, pro rata Salary period Yearly Closing 04/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

Welsh Skills need to be learnt when appointed to post

An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate’s Administration Team at Ysbyty Glan Clwyd.

As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.

Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.

Overtime is available.

Main duties of the job

The SDEC receptionist is responsible for providing an efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant. You are expected to deliver a high standard of customer care to a wide range of client groups including, patients, relatives and their carers whilst working as part of a multi-disciplinary team.

By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

Working for our organisation

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• Up to GCSE standard for Maths and English or equivalent experience
• ECDL

Experience

• Experience of office and administration
• Experience of setting up and using filing/IT systems
• Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health
• Previous NHS experience
• Experience in managing clinic diaries/appointment schedules

Skills

• Awareness of willingness to be involved in implementing change
• IT Computer Literate
• Ability to speak Welsh (Level 3)
• Familiarity with GDPR regulations

Other

• Team Player
• Work on own initiative
• Ability to motivate others
• Ability to organise work within the department

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills need to be learnt when appointed to the post