Emergency Quadrant Ward Clerk (AMU)

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Ward Clerk at the Emergency Quadrant within the Acute Assessment Unit at Ysbty Glan Clwyd provides a professional first point of contact for patients, relatives and visitors, ensuring confidentiality and respectful handling of information.

Working as part of the Emergency Care Directorate's Administration Team, you will perform reception and administrative duties, support other Emergency Quadrant areas, and assist with admission, discharge and transfer of patients.

Qualifications

• Previous experience in administrative or customer service setting.
• Ability to work as part of a team and be efficient and organised.
• Demonstrates professional and confidential manner at all times.
• Welsh language ability is essential for this role.

Responsibilities

• Be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit.
• Provide reception and administrative duties to support the smooth running of the Acute Assessment Unit.
• Provide cover to other areas of the Emergency Quadrant as required.
• Provide efficient clerical support to the Emergency Quadrant to ensure speedy admission, discharge and transfer of patients.

Skills

Excellent communication

Teamwork

Organisation

Confidentiality

Education

Good standard of education

Tools

WPAS

Job description

The ability to speak Welsh is essential for this role.

An exciting opportunity has arisen for an Emergency Quadrant Ward Clerk to join the Emergency Care Directorate's Administration Team at Ysbty Glan Clwyd.

The successful candidate will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit's and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

A good standard of education is required, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.

You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit. You will also be required to provide support cover in other areas of the Emergency Quadrant., The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant . The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant.

For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Administration Manager.

Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.