EMEA Technical Account Manager & Solution Architect Remote

TAG Video Systems; United Kingdom; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

TAG Video Systems is seeking a Technical Account Manager / Solution Architect – EMEA (UK-Based) to act as a trusted technical advisor for strategic customer accounts. This hybrid role bridges customer management and technical design, handling end-to-end media architectures and seamless software integration.

Responsibilities include guiding clients through discovery, architectural specs, onboarding, and ongoing optimization, with collaboration across Sales, Product Management, and R&D to drive

Qualifications

• 5+ years in Technical Account Management, Solution Architecture, Systems Engineering, or Broadcast Engineering.
• Proven experience in complex system design and detailed technical documentation (HLDs, LLDs, SOWs) for Enterprise customers.
• Proven track record in responding to RFPs/RFIs and presenting architectures to executives and technical stakeholders.

Responsibilities

• Act as trusted advisor to maximize value of TAG’s solutions.
• Provide technical consultation and troubleshooting on product implementations and usage.
• Lead technical aspects of customer engagements, including scope definitions and SOWs.
• Collaborate with customers and internal teams to ensure smooth implementation and issue resolution.
• Document feedback and drive product improvements with R&D and Product teams.
• Lead discovery sessions translating client requirements into scalable architectures for live, playout, and OTT environments.
• Own design specification process, creating HLD/LLD, architectural blueprints, and SOWs.
• Partner with Sales and Pre-Sales to craft responses to RFIs/RFPs and define deployment strategies.
• Collaborate with Sales, Product Management, and R&D to align needs with product innovations.

Skills

Technical Account Management

Solution Architecture

Systems Engineering

Broadcast Engineering

RFP/RFI responses

Executive stakeholder communication

Tools

Wireshark

Python

PowerShell

Bash

Linux

Job description

TAG Video Systems is seeking a Technical Account Manager / Solution Architect – EMEA (UK-Based) to act as a trusted technical advisor for strategic customer accounts. This hybrid role bridges customer management and technical design, handling end-to-end media architectures and seamless software integration.

Responsibilities include guiding clients through discovery, architectural specs, onboarding, and ongoing optimization, with collaboration across Sales, Product Management, and R&D to drive