Enterprise Technical Account Manager - Remote

Rithum; Greater London; Remote; GBP 90,000 - 135,000; Full time

Benefits offered by this job

Remote-first working

25 Days PTO

Private medical insurance

Pension plan with 4% company match

Health cash back plan

Life insurance & disability benefits

Paid volunteer day

Internet stipend £45/month

Job summary

Rithum is seeking a Technical Account Manager to deliver strategic technical guidance to enterprise clients, acting alongside the Client Success Manager to align technical solutions with business goals.

You will manage channel implementations, drive platform optimization, and lead cross‑functional collaboration with Product, Engineering and CS Enginering teams in a remote‑first UK role.

Qualifications

• 2+ years in technical account management, implementation, solutions engineering, or e‑commerce within a B2B SaaS environment.
• Proven experience supporting enterprise or strategic clients with onboarding, platform integration, and ongoing optimization.
• Foundational understanding of channel requirements, data mapping, and feed architecture.
• Demonstrated ability to manage technical projects and communicate with technical and non‑technical stakeholders.
• Proficiency with AI-driven tools and familiarity with Salesforce/JIRA workflows.

Responsibilities

• Serve as a weekly touchpoint for the client, managing BAU activities and ensuring timely execution.
• Develop and oversee channel implementation strategies aligned to channel requirements and platform capabilities.
• Drive tactical execution across the platform to enhance visibility and revenue conversion.
• Conduct technical reviews and provide forward‑looking optimization recommendations.
• Act as trusted technical advisor helping clients realize value from Rithum’s solutions.
• Own resolution of complex technical issues with Product, Engineering and CS Enginering teams.

Skills

Technical account mgmt

Implementation

Solutions engineering

Enterprise onboarding

Data mapping

Stakeholder mgmt

AI tools

Salesforce/JIRA

Communication

Education

Bachelor's degree in relevant field

3+ years in TAM/implementation roles

Tools

Salesforce

JIRA

Job description

Rithum is seeking a Technical Account Manager to deliver strategic technical guidance to enterprise clients, acting alongside the Client Success Manager to align technical solutions with business goals.

You will manage channel implementations, drive platform optimization, and lead cross‑functional collaboration with Product, Engineering and CS Enginering teams in a remote‑first UK role.