EMEA Technical Account Manager — Remote

Primer; United Kingdom; A distancia; GBP 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote and globally distributed

Competitive share options

Flexible holiday, with 25 days minimum

Co-working space access across major城市

Workations & Company Retreat

The best equipment for your role

£500 towards your home office setup

Generous learning budget

Private Medical Insurance

A broad set of additional perks and6e

Descripción de la vacante

Primer is seeking a highly technical, merchant-facing Technical Account Manager to join our global payments platform. You’ll own technical relationships with key merchants, troubleshoot complex integrations, and drive improvements across API, webhooks, and PSP connectors.

You’ll work remotely with engineering, product, and support to proactively identify risks, design solutions, and champion early-access and beta features with major merchants, ensuring scalable, reliable payment experiences.

Formación

• Hands-on technical ability with API logs and traces.
• Experience in a technical, merchant-facing role in payments, fintech, or e-commerce.
• Strong understanding of APIs, webhooks, and SDKs; ability to explain technical flows.
• Proactive operator who identifies risk before escalation.
• Comfort presenting to senior technical stakeholders at enterprise merchants.

Responsabilidades

• Proactively monitor merchant integration and payment performance and flag risk before it becomes a problem.
• Recommend and drive routing/NT/config changes, making the economic case for why they matter.
• Root-cause complex technical issues hands-on, using logs, traces and API behaviour.
• Act as an escalated contact during incidents that affect key merchants, coordinating with Support.
• Lead technical deep-dives and solution design sessions for new PSP connectors and payment methods.
• Run recurring technical integration reviews with merchants’ engineering/payments stakeholders.
• Translate card scheme/regulatory changes into concrete technical plans for affected merchants.

Conocimientos

Technical ability

Merchant facing

APIs & SDKs

Proactive mindset

Engineer communication

Payments infra

Design-partner exp

SQL scripting

Descripción del empleo

Primer is seeking a highly technical, merchant-facing Technical Account Manager to join our global payments platform. You’ll own technical relationships with key merchants, troubleshoot complex integrations, and drive improvements across API, webhooks, and PSP connectors.

You’ll work remotely with engineering, product, and support to proactively identify risks, design solutions, and champion early-access and beta features with major merchants, ensuring scalable, reliable payment experiences.