Technical Account Manager in London

Payments Recruitment; City Of London; Remote; GBP 50,000 - 60,000; Full time

Job summary

A fast-growing payments fintech is seeking a Technical Account Manager to bridge clients and technology. Responsibilities include managing the client journey, leading technical discussions, and ensuring customer satisfaction. The ideal candidate has 2+ years in a similar role, a strong understanding of APIs, and exceptional communication skills. This remote role offers a package of £50-60k plus bonuses and benefits.

Benefits

Bonus

Benefits

Qualifications

• 2+ years’ experience in a Technical Account Manager or similar role.
• Solid understanding of APIs (REST, JSON, SOAP, XML) and web technologies.
• Excellent communicator able to translate between business and technical audiences.

Responsibilities

• Own the client journey from onboarding to ongoing support.
• Lead technical discussions with senior stakeholders.
• Manage incidents and ensure smooth resolution of technical issues.
• Spot growth opportunities for clients.

Skills

Client journey management

API understanding

Technical communication

Problem-solving

Fluent English

Tools

API management tools

Job description

Overview

Technical Account Manager - Payments / e-Comm
Location: Remote (UK/EU) | Package: £50-60k + bonus & benefits

About the Company

We’re a fast-growing payments fintech on a mission to simplify how businesses manage payment volumes.

We’re looking for a Technical Account Manager who’s excited by growth, thrives in a fast-paced environment, and loves solving real customer challenges. You’ll be the bridge between our clients and our technology — ensuring integrations run smoothly, relationships stay strong, and our customers get maximum value from what we build.

What You’ll Do

• Own the client journey — from onboarding and technical setup through to ongoing support and optimisation.
• Be the voice of your clients, understanding their business goals, pain points, and success metrics to deliver tailored solutions.
• Lead technical discussions with senior stakeholders, helping them make informed decisions on product use, integrations, and technical strategy.
• Collaborate cross-functionally with Product, Engineering, and Support teams to drive improvements and solve complex challenges.
• Proactively manage incidents and ensure smooth resolution of technical issues, maintaining high satisfaction and trust.
• Spot growth opportunities, identifying where clients can benefit from new features, upgrades, or enhanced services.
• Advocate internally for customer feedback and help shape the roadmap with real-world insights.

What You’ll Bring

• 2+ years’ experience in a Technical Account Manager, Implementation Engineer, or similar role — ideally in fintech, SaaS, or payments.
• Solid understanding of APIs (REST, JSON, SOAP, XML) and web technologies (HTML, CSS, JavaScript).
• Comfortable working with API management tools and guiding customers through technical integration processes.
• Excellent communicator — able to translate between business and technical audiences with ease.
• Proactive problem solver with a genuine passion for customer success and technology.
• Fluent in English, both written and spoken.