Payments & API Technical Account Manager

Equals; Greater London; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Pension

Life Insurance

Health Insurance

EAP 24/7

25 days holiday

Cycle to work

Season Ticket Loans

Gym access London

Travel currency rates

Career progression

Job summary

Equals is seeking a Technical Account Manager to act as the technical owner for a portfolio of live clients in payments and fintech. You will understand each integration, monitor health, and lead technical responses to incidents, ensuring changes land smoothly for customers.

You will collaborate with the Platform Account Manager to scope technical requirements for new client work, run post-incident reviews, and communicate API updates and migrations.

Qualifications

• Three or more years as a Technical Account Manager or similar in an API-first business, ideally payments/fintech.
• Experience handling enterprise or platform client relationships.
• Ability to explain technical issues in plain language to non-technical people.

Responsibilities

• Lead technical response to incidents with Engineering and Operations.
• Monitor integration health and address errors before clients are affected.
• Communicate releases, API changes and deprecations; guide migrations.
• Scope new products and use cases with Solutions Engineering for expansion.

Skills

REST APIs

Webhooks

Authentication

Incident response

Incident reviews

Client onboarding

Cross-functional

Payments knowledge

Job description

Equals is seeking a Technical Account Manager to act as the technical owner for a portfolio of live clients in payments and fintech. You will understand each integration, monitor health, and lead technical responses to incidents, ensuring changes land smoothly for customers.

You will collaborate with the Platform Account Manager to scope technical requirements for new client work, run post-incident reviews, and communicate API updates and migrations.