Technical Account Manager - EMEA

present of AI; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Job summary

Primer seeks a Technical Account Manager to blend payments/fintech know-how with client-facing ownership. You will guide merchants through integration, troubleshooting, and ongoing health of their setup, explaining technical issues in plain language and driving root cause analyses and recommendations.

You will work closely with support teams to ensure reliable operations and continuous improvement in a unified payments infrastructure in the AI-enabled era.

Responsibilities

• Guide merchants through integration, troubleshooting and ongoing health of their setup.
• Explain technical issues in plain language to non-technical stakeholders.
• Run incident follow-ups such as root cause analyses and recommendations.
• Collaborate closely with support teams to resolve issues and improve operations.

Job description

A technical account manager usually combines payment or fintech know how with client facing ownership, guiding merchants through integration, troubleshooting and ongoing health of their setup. A strong candidate can explain technical issues in plain language, run incident follow ups such as root cause write ups and recommendations, and work closely with support teams. Familiarity with payments flows from checkout to payout helps, given the company's focus on unified payments infrastructure.

How it fits the AI era

AI tools speed up log analysis, incident summaries and merchant reporting, so the role shifts toward judgement, clear communication and relationship trust. The human parts stay central: calming a merchant during an outage, explaining impact honestly and agreeing on fixes. Technical account managers who can direct AI outputs and verify them become more valuable, not less.

How it builds AI experience

This role builds practical AI experience by using assisted analysis to draft root cause documents and merchant updates, then checking accuracy before sending. It also offers a view of how AI monitoring and anomaly detection fit into payment operations. Building comfort with AI support tools and clear documentation habits would prepare someone well for this kind of work.

Worth showing

• Payment flow knowledge
• Merchant relationship handling
• Clear technical explanation

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Primer

Primer provides a unified payments infrastructure that connects and controls the entire payments stack, from checkout to payout, per the company.