EMEA Partner Services Leader: Enablement & Delivery

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Greater London

Hybrid

GBP 90,000 - 130,000

Full time

3 days ago

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Job summary

Optro is seeking a highly experienced Partner Services Manager (EMEA) based in London. You will own partner enablement and delivery across EMEA/MENA & APAC, building policies and processes for scalable partner success.

You’ll work with partners and internal teams to turn strategy into actionable delivery and tests, refining enablement and tools for continuous improvement. Responsibilities include managing partner relationships, driving maturity, and collaborating with Sales, Solutions, and

Qualifications

8+ years related experience with partner services or enterprise software.
Experience with partners in an enterprise software ecosystem (training, escalations, webinars).
Experience advising complex enterprise software implementations.
Trained across multiple product lines and willing to learn modules outside current scope.
Strong communication and stakeholder management skills, including executive-level presentations.
Ability to manage ambiguity and operate with autonomy while aligning to strategy.
Analytical mindset with root-ccause problem-solving abilities.

Responsibilities

Lead partner enablement training plans aligned to partner maturity and Optro modules.
Own the day-to-day Partner Services delivery for assigned partners.
Collaborate with Sales, Alliances, Solutions, Services, and Product to drive partner success.
Manage partner delivery escalations and implement corrective actions.
Prepare executive-ready updates on partner performance and risks.