Partner Services Manager (EMEA)

optro; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Optro in London is seeking a Senior Partner Services Manager (EMEA) to lead partner enablement and delivery across EMEA/MENA/APAC, establishing the policies, processes, and support mechanisms that keep the region running smoothly and independently.

You will own key partner relationships, drive enablement initiatives, and collaborate with Sales, Alliances, Solutions, Services, and Product to ensure partner success. This role requires 8+ years in enterprise software and proven leadership.

Qualifications

• 8+ years related experience in enterprise software
• Experience working with partners in an enterprise software ecosystem (training, escalations, monthly webinar, advisor)
• Experience advising complex enterprise software implementations
• Trained across multiple product lines and willingness to learn modules outside current scope

Responsibilities

• Own the EMEA/MENA/APAC region—set direction, build policy and process
• Act as day-to-day Partner Services owner for assigned partners
• Collaborate with Sales, Alliances, Solutions, Services, and Product to support partner success
• Manage partner delivery escalations and conduct root cause analysis
• Prepare executive-ready updates on partner performance, risks, and progress toward outcomes

Skills

Leadership

Stakeholder management

Communication

Analytical mindset

Autonomy

Enterprise software

GRC platforms

Partner enablement

Tools

Optro Platform

GRC platforms

Job description

Having surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

Why This Role is Exciting

The Partner Services Manager (EMEA) will lead partner enablement and delivery across EMEA/MENA & APAC acting as Optro's on-the-ground authority for the region. Based in London, this person will set the pace for how partners across these regions are enabled, certified, and supported — building the policies, processes, and solving real delivery challenges that will keep the region running smoothly and independently. You’ll work directly with partners and internal teams to turn strategy into execution—testing, refining, and improving how Optro enables partner success.

Key Responsibilities

Reporting into the Director of Partner Services, this role is designed for an experienced leader who can own the EMEA/MENA/APAC region — setting direction, building policy and process, and making sound decisions independently. As a Partner Services Manager (EMEA), you will support the execution and delivery of Optro’s partner services strategy by owning key partner relationships, enablement initiatives, and delivery outcomes.

Partner Enablement & Delivery Readiness

• Execute structured partner enablement training plans aligned to partner maturity and Optro modules
• Continuous enablement of partners - monthly calls covering new features, methodology and tooling updates
• Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability
• Track partner capability development and readiness milestones, escalating risks and gaps proactively

Partner Account Ownership

• Act as the day-to-day Partner Services owner for assigned partners
• Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence
• Support partner maturity progression toward greater delivery self-sufficiency

Cross-Functional Execution

• Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery
• Recommend appropriate engagement models based on partner capability, maturity, and deal complexity
• Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success

Escalations & Continuous Improvement

• Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions
• Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models
• Track partner capability development and readiness milestones, escalating risks and gaps proactively
• Acting as an advisor as needed on partner implementations

Leadership Readiness & Growth

• Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes
• Develop expertise in partner services best practices with a growth path toward people leadership

Attributes for a Successful Candidate

• 8+ years related experience, with a minimum of 2 years of Optro Experience working with the Optro Platform or other GRC platforms
• Experience working with partners in an enterprise software ecosystem (training, escalations, monthly webinar, advisor)
• Experience advising complex enterprise software implementations
• Trained across multiple product lines and willingness to learn modules outside current scope
• Experience working across multifaceted teams to deliver on software implementation engagements
• Strong communication and stakeholder management skills, including comfort presenting to senior audiences
• Ability to manage ambiguity and operate with autonomy while aligning to a broader strategy
• Analytical mindset with the ability to identify root causes and drive cross functional process improvement
• Strong, leadership judgment — comfortable making decisions independently

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
• Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
• Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.

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