EMEA Partner Services Lead (Remote)

optro; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Optro in London is seeking a Senior Partner Services Manager (EMEA) to lead partner enablement and delivery across EMEA/MENA/APAC, establishing the policies, processes, and support mechanisms that keep the region running smoothly and independently.

You will own key partner relationships, drive enablement initiatives, and collaborate with Sales, Alliances, Solutions, Services, and Product to ensure partner success. This role requires 8+ years in enterprise software and proven leadership.

Qualifications

• 8+ years related experience in enterprise software
• Experience working with partners in an enterprise software ecosystem (training, escalations, monthly webinar, advisor)
• Experience advising complex enterprise software implementations
• Trained across multiple product lines and willingness to learn modules outside current scope

Responsibilities

• Own the EMEA/MENA/APAC region—set direction, build policy and process
• Act as day-to-day Partner Services owner for assigned partners
• Collaborate with Sales, Alliances, Solutions, Services, and Product to support partner success
• Manage partner delivery escalations and conduct root cause analysis
• Prepare executive-ready updates on partner performance, risks, and progress toward outcomes

Skills

Leadership

Stakeholder management

Communication

Analytical mindset

Autonomy

Enterprise software

GRC platforms

Partner enablement

Tools

Optro Platform

GRC platforms

Job description

Optro in London is seeking a Senior Partner Services Manager (EMEA) to lead partner enablement and delivery across EMEA/MENA/APAC, establishing the policies, processes, and support mechanisms that keep the region running smoothly and independently.

You will own key partner relationships, drive enablement initiatives, and collaborate with Sales, Alliances, Solutions, Services, and Product to ensure partner success. This role requires 8+ years in enterprise software and proven leadership.