EMEA Implementation & Onboarding Specialist

Your Reformer; Plymouth; On-site; GBP 36,000 - 54,000; Full time

Job summary

Your Reformer is seeking an Implementation Specialist to join the EMEA team. You will own orders from Shopify through to onboarding and installation, coordinating with logistics, digital and customer teams to ensure a seamless experience for Pilates education clients across the EMEA region.

This highly operational role requires strong organisation, proactive communication and a systems-savvy mindset to improve processes and SOPs while maintaining excellent stakeholder alignment.

Qualifications

• Experience in customer onboarding, implementation, operations or a similar B2B/commercial environment.
• Strong organisational skills and the ability to manage multiple accounts, deadlines and stakeholders.
• Excellent written and verbal communication skills, especially with distributor partners and customers across EMEA.
• Attention to detail, process orientation and ability to document or improve SOPs.
• Comfort working cross-functionally with commercial, logistics, digital and technical teams.

Responsibilities

• Own end-to-end order management through Shopify, ensuring orders are accurate and processed efficiently.
• Manage invoicing and purchase order processes in line with established procedures.
• Maintain accurate customer and account information across commercial systems.
• Coordinate onboarding for Pilates Education clients across the EMEA region and lead customer onboarding for digital solutions.
• Coordinate digital installations with logistics and technical teams and maintain proactive communication throughout the implementation journey.
• Create, maintain and improve SOPs to ensure scalable processes across EMEA.

Job description

Your Reformer is seeking an Implementation Specialist to join the EMEA team. You will own orders from Shopify through to onboarding and installation, coordinating with logistics, digital and customer teams to ensure a seamless experience for Pilates education clients across the EMEA region.

This highly operational role requires strong organisation, proactive communication and a systems-savvy mindset to improve processes and SOPs while maintaining excellent stakeholder alignment.