EMEA Implementation & Onboarding Specialist

Your Reformer; Wakefield; On-site; GBP 30,000 - 42,000; Full time

Job summary

Your Reformer is seeking an organised Implementation Specialist to join the EMEA team and coordinate the customer journey from order through onboarding and installation. You will ensure accuracy, align stakeholders and deliver a seamless experience.

In this highly operational role, you will manage orders, invoicing, onboarding and digital implementations across multiple systems while collaborating with distributors, customers and internal teams in a fast-growing global business.

Qualifications

• Experience in customer onboarding, implementation, operations, account management or a similar B2B/commercial environment.
• Strong organisational skills and the ability to manage multiple accounts, deadlines and stakeholders at once.
• Excellent written and verbal communication skills, with confidence communicating directly with distributor partners and customers across EMEA.
• A strong attention to detail and a natural ability to spot when something isn't quite right.
• A process-oriented mindset, with experience creating, documenting or improving SOPs.
• Confidence working cross-functionally with commercial, logistics, digital and technical teams.

Responsibilities

• Own end-to-end order management through Shopify, ensuring orders are accurate and processed efficiently.
• Manage invoicing and purchase order processes in line with established procedures.
• Maintain accurate customer and account information across our commercial systems.
• Ensure HubSpot records and activity are kept up to date, providing clear visibility for the wider commercial team.
• Coordinate onboarding for Pilates Education clients across the EMEA region.
• Lead customer onboarding and training sessions for Your Reformer's digital solutions.
• Coordinate digital installations and kiosk setups in partnership with our logistics and technical teams.
• Maintain proactive communication with customers throughout the implementation journey, setting expectations and ensuring issues are resolved quickly.
• Work closely with Tech Support and other internal teams to ensure customers are successfully set up from day one.

Skills

Organisational skills

Systems thinking

Cross-functional collaboration

Fluent English

Proactive

Tools

Shopify

HubSpot

NetSuite

Kiosk Pro

Class Pro

Job description

Your Reformer is seeking an organised Implementation Specialist to join the EMEA team and coordinate the customer journey from order through onboarding and installation. You will ensure accuracy, align stakeholders and deliver a seamless experience.

In this highly operational role, you will manage orders, invoicing, onboarding and digital implementations across multiple systems while collaborating with distributors, customers and internal teams in a fast-growing global business.