EMEA Enterprise Technical Success Manager Data Adoption
Hightouch
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Hightouch is seeking a Technical Account Manager to serve as the bridge between our platform and our largest customers. You will oversee the full customer journey—from kickoff and onboarding to continued success and increased adoption—ensuring enterprise clients realize the platform’s value.
You will work with Sales and cross-functional teams to guide use cases, deliver proactive technical guidance, and manage escalations, helping customers achieve their ideal outcomes while advancing platform
Qualifications
- 5+ years of client-facing or tech-focused experience.
- Proven ability to learn new technologies quickly.
- Experience managing technical projects with a customer-first approach.
- Strong analytical and troubleshooting skills.
- Excellent project management and communication.
- Ability to collaborate cross-functionally.
- Ability to work under pressure and meet deadlines.
Responsibilities
- Own onboarding and ensure successful customer adoption.
- Act as bridge between Hightouch and Fortune 5000 customers.
- Collaborate with Sales and other teams to increase adoption.
- Provide proactive technical guidance across products.
- Manage escalations with Support and Engineering.
- Guide customers to maximize platform value.
Skills
Tools
Job description
Hightouch is seeking a Technical Account Manager to serve as the bridge between our platform and our largest customers. You will oversee the full customer journey—from kickoff and onboarding to continued success and increased adoption—ensuring enterprise clients realize the platform’s value.
You will work with Sales and cross-functional teams to guide use cases, deliver proactive technical guidance, and manage escalations, helping customers achieve their ideal outcomes while advancing platform
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