Senior Enterprise Technical Success Manager

Hiring.fm; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Amplitude is seeking a Senior Technical Success Manager, Majors (Enterprise) to own deployment, adoption and value realization across a portfolio of 20-30 accounts. You will drive deployment plans, coordinate internal and partner delivery, and manage risks to ensure timely outcomes.

You will lead executive reviews, identify expansion opportunities, and partner with Account Executives on renewals. Fluency in English is required for this customer-facing role.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments with data governance as a core priority.
• 2+ years managing a portfolio of 20+ Major/Enterprise accounts.
• Must speak fluent English.
• Experience co-owning renewals and contributing to expansion pipeline with sales.

Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 20-30 accounts from presales through renewal.
• Lead deployment planning and implementation: scoping, kickoff meetings, use case alignment, delivery coordination.
• Track and manage risks and issues across deployments to protect timelines and outcomes.
• Monitor portfolio health with AI-augmented signals and engage proactively to accelerate adoption, renewals, and expansion.
• Drive product adoption by running live working sessions and identifying new use cases to expand value.
• Develop and maintain success plans aligned with customer goals from onboarding to renewal.
• Prepare executive business reviews tying Amplitude usage to business impact; drive renewal/expansion.
• Partner with Account Executives on renewals and expansion, coaching champions and identifying growth opportunities.
• Advocate for the customer internally; relay product feedback and market needs to shape delivery.
• Improve operations by creating repeatable playbooks and sharing best practices.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes

Prescriptive Guidance

Diagnostic Thinking

Curiosity & Self-Sufficiency

AI Innovation

Job description

Amplitude is seeking a Senior Technical Success Manager, Majors (Enterprise) to own deployment, adoption and value realization across a portfolio of 20-30 accounts. You will drive deployment plans, coordinate internal and partner delivery, and manage risks to ensure timely outcomes.

You will lead executive reviews, identify expansion opportunities, and partner with Account Executives on renewals. Fluency in English is required for this customer-facing role.