EMEA Enterprise CS Leader - Signature Experience

Workiva Inc.; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Workiva is seeking a Senior Manager of Enterprise Customer Success to lead a high-performing ECSM team across Europe, the Middle East, and Africa. You will drive adoption, retention, and growth for our most strategic accounts and lead the Signature Experience motion in EMEA, collaborating with GTM and CPX to deliver high-touch, value-driven offerings.

This role requires deep customer-success leadership, talent development, and cross‑department alignment with Sales, Product, Marketing, and

Qualifications

• 8+ years of experience in Enterprise Customer Success, Customer Service, Account Management, SaaS or Sales.
• 3+ years of direct people management experience preferred, including supervisory experience of supervisor and/or individual contributors.
• Undergraduate degree or equivalent knowledge and career experience.

Responsibilities

• Lead and inspire a dedicated EMEA ECSM team focused on retention, adoption, and growth for strategic accounts.
• Coach and mentor ECSMs to excel in onboarding, adoption, retention, satisfaction, and outcome management.
• Provide feedback and conduct performance evaluations to support challenging customer situations.
• Own the execution of Signature Experience in EMEA, partnering with GTM and CPX to deliver high-touch, value-driven offerings.
• Drive strategic hiring, onboarding, and training to scale the Customer Success organization.
• Collaborate with Sales, CPX, Product, Marketing, and Partners to refine entitlements and deliver an integrated journey.
• Implement tools and processes to boost team capacity for retention and growth.

Skills

Leadership

Coaching

Performance management

Cross-functional collaboration

Strategic thinking

Customer success

Education

Undergraduate degree or equivalent

Tools

CRM software

Job description

Workiva is seeking a Senior Manager of Enterprise Customer Success to lead a high-performing ECSM team across Europe, the Middle East, and Africa. You will drive adoption, retention, and growth for our most strategic accounts and lead the Signature Experience motion in EMEA, collaborating with GTM and CPX to deliver high-touch, value-driven offerings.

This role requires deep customer-success leadership, talent development, and cross‑department alignment with Sales, Product, Marketing, and