EMEA Customer Success Leader

Speria; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Speria MTech is seeking an experienced Customer Success Manager to support and grow relationships across the EMEA region. You will act as a trusted advisor, driving value realization, adoption, and long-term retention while collaborating with Product, Support, Sales, and Implementation teams.

The role requires strong enterprise CS background, experience with complex B2B software, and the ability to work across multiple markets and cultures within the EMEA region.

Qualifications

• 5+ years in Customer Success, Account Management, or related roles.
• Experience managing enterprise or strategic customer relationships.
• Experience supporting complex B2B software or SaaS solutions.

Responsibilities

• Serve as the primary post-implementation point of contact for assigned customer accounts.
• Build trusted advisor relationships with executive stakeholders and users.
• Develop a deep understanding of customer objectives and success metrics; conduct business reviews.

Skills

Enterprise CS experience

B2B SaaS experience

Customer adoption & retention

Executive stakeholder management

Cross-functional collaboration

Consultative communication

Relationship building

Problem solving

Job description

Speria MTech is seeking an experienced Customer Success Manager to support and grow relationships across the EMEA region. You will act as a trusted advisor, driving value realization, adoption, and long-term retention while collaborating with Product, Support, Sales, and Implementation teams.

The role requires strong enterprise CS background, experience with complex B2B software, and the ability to work across multiple markets and cultures within the EMEA region.