EMEA Enterprise CSM — Analytics & NDR Growth

Sigma Computing; Greater London; On-site; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Equity

Flexible time off

Parental bonding time

401k (Traditional/Roth)

Commuter benefits

Lunch program

Dog friendly office

Job summary

Sigma Computing in London, UK, is seeking an Enterprise Customer Success Manager for the EMEA region to maximize value from our analytics platform. You will own strategic accounts, drive NDR growth, and partner with product teams to advocate for customer needs.

The role requires 7+ years in SaaS/BI customer success or account management, strong analytical skills, and experience with SQL and cloud analytics tools. Travel up to 25% is expected.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, CS, or related field.
• 7+ years in customer success, account management, or consultative role in SaaS/BI.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and interpersonal skills.

Responsibilities

• Strategic Account Management: build relationships with decision-makers in high-value accounts.
• Analytics Expertise: guide customers in optimizing Sigma Computing’s platform and data insights.
• NDR Growth: drive upsell/cross-sell and reduce churn through proactive engagement.
• Customer Advocacy: bridge customers and product teams for features and integrations.
• Success Plans: collaborate to align Sigma capabilities with business goals.
• Educational Initiatives: design and deliver training, webinars, and workshops.

Skills

Analytical skills

Communication

Account management

Startup experience

Problem solving

Education

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or related field

Tools

SQL

ETL

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing in London, UK, is seeking an Enterprise Customer Success Manager for the EMEA region to maximize value from our analytics platform. You will own strategic accounts, drive NDR growth, and partner with product teams to advocate for customer needs.

The role requires 7+ years in SaaS/BI customer success or account management, strong analytical skills, and experience with SQL and cloud analytics tools. Travel up to 25% is expected.