EMEA Commercial CSM – Analytics & Growth (London)

Sigma; Greater London; On-site; GBP 130,000 - 150,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma is seeking a Customer Success Manager to ensure customers maximize value from our analytics platform in London. The role emphasizes maximizing Net Dollar Retention through strategic account management, growth initiatives, and proactive engagement.

This in-office position offers equity, generous benefits, and a comprehensive total package, including a variable pay component. You will train users and advocate for product improvements across teams.

Qualifications

• Bachelor's or Master's degree in Business, Analytics, CS, or related field.
• 4+ years in customer success, account management, or consultative SaaS/BI roles.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and interpersonal abilities to build trust.
• Proven ability to grow and manage customer accounts focusing on NDR.
• Experience with SQL, data visualization, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience and experience implementing production BI solutions.

Responsibilities

• Strategic Account Management: Build and maintain relationships with decision-makers in high-value accounts.
• Analytics Expertise: Guide customers to optimize Sigma Computing's platform and derive insights.
• NDR Growth: Develop strategies to maximize net dollar retention and reduce churn.
• Customer Advocacy: Bridge between customers and product, championing features and integrations.
• Success Plans: Collaborate to align Sigma capabilities with customer goals.
• Educational Initiatives: Design and deliver training to increase product knowledge and adoption.

Skills

Analytics

SQL

Data visualization

Cloud platforms

Account management

Customer success

Education

Bachelor's or Master's degree in Business, Analytics, CS, or related field

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma is seeking a Customer Success Manager to ensure customers maximize value from our analytics platform in London. The role emphasizes maximizing Net Dollar Retention through strategic account management, growth initiatives, and proactive engagement.

This in-office position offers equity, generous benefits, and a comprehensive total package, including a variable pay component. You will train users and advocate for product improvements across teams.