EMEA Analytics-Driven Customer Success Manager

Sigma Computing; Greater London; On-site; GBP 130,000 - 150,000; Full time

Benefits offered by this job

Equity

Flexible time off

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing is seeking a Commercial Customer Success Manager for the EMEA region, based in London. You will build strategic relationships with high-value accounts, drive adoption of Sigma's analytics platform, and focus on improving Net Dollar Retention.

In this in-office role, you will lead success plans, deliver training, and collaborate with product teams to advocate for features. Expect travel to other offices and client sites as needed.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or related field.
• 4+ years in a customer success, account management, or consultative SaaS role in analytics/BI.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and interpersonal skills for building trust.
• Experience growing customer accounts with focus on net dollar retention.
• Experience with SQL, data visualization tools, and cloud analytics platforms (Snowflake/Databricks/Redshift/BigQuery).
• ETL experience.
• Experience implementing production BI solutions.
• Startup experience.

Responsibilities

• Strategic Account Management with high-value customers.
• Leverage analytics to guide customers and derive insights from Sigma Computing’s platform.
• Develop and implement strategies to maximize Net Dollar Retention (NDR).
• Advocate for product features, enhancements, and integrations.
• Create and execute Success Plans aligning Sigma capabilities with customer goals.
• Design and deliver training sessions, webinars, and workshops to boost adoption.

Skills

Analytical skills

Customer success

Account management

SQL

Data visualization

Cloud analytics

ETL

BI implementations

Startup experience

Education

Bachelor's/Master's in Business/Analytics/CS

Tools

SQL

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing is seeking a Commercial Customer Success Manager for the EMEA region, based in London. You will build strategic relationships with high-value accounts, drive adoption of Sigma's analytics platform, and focus on improving Net Dollar Retention.

In this in-office role, you will lead success plans, deliver training, and collaborate with product teams to advocate for features. Expect travel to other offices and client sites as needed.