Commercial Customer Success Manager - EMEA

Sigma; Greater London; On-site; GBP 130,000 - 150,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma is seeking a Customer Success Manager to ensure customers maximize value from our analytics platform in London. The role emphasizes maximizing Net Dollar Retention through strategic account management, growth initiatives, and proactive engagement.

This in-office position offers equity, generous benefits, and a comprehensive total package, including a variable pay component. You will train users and advocate for product improvements across teams.

Qualifications

• Bachelor's or Master's degree in Business, Analytics, CS, or related field.
• 4+ years in customer success, account management, or consultative SaaS/BI roles.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and interpersonal abilities to build trust.
• Proven ability to grow and manage customer accounts focusing on NDR.
• Experience with SQL, data visualization, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience and experience implementing production BI solutions.

Responsibilities

• Strategic Account Management: Build and maintain relationships with decision-makers in high-value accounts.
• Analytics Expertise: Guide customers to optimize Sigma Computing's platform and derive insights.
• NDR Growth: Develop strategies to maximize net dollar retention and reduce churn.
• Customer Advocacy: Bridge between customers and product, championing features and integrations.
• Success Plans: Collaborate to align Sigma capabilities with customer goals.
• Educational Initiatives: Design and deliver training to increase product knowledge and adoption.

Skills

Analytics

SQL

Data visualization

Cloud platforms

Account management

Customer success

Education

Bachelor's or Master's degree in Business, Analytics, CS, or related field

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

This is an in-office role based out of the London office.

Key Responsibilities

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience

Additional Job Details

The base salary for this position is £130K - £150K annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

About Us

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.

Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Come join us!

Benefits For Our Full-Time Employees

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.

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Sigma's use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.