Enterprise Customer Success Manager - EMEA

Sigma Computing; Greater London; On-site; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Equity

Flexible time off

Parental bonding time

401k (Traditional/Roth)

Commuter benefits

Lunch program

Dog friendly office

Job summary

Sigma Computing in London, UK, is seeking an Enterprise Customer Success Manager for the EMEA region to maximize value from our analytics platform. You will own strategic accounts, drive NDR growth, and partner with product teams to advocate for customer needs.

The role requires 7+ years in SaaS/BI customer success or account management, strong analytical skills, and experience with SQL and cloud analytics tools. Travel up to 25% is expected.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, CS, or related field.
• 7+ years in customer success, account management, or consultative role in SaaS/BI.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills with data-driven problem solving.
• Excellent communication and interpersonal skills.

Responsibilities

• Strategic Account Management: build relationships with decision-makers in high-value accounts.
• Analytics Expertise: guide customers in optimizing Sigma Computing’s platform and data insights.
• NDR Growth: drive upsell/cross-sell and reduce churn through proactive engagement.
• Customer Advocacy: bridge customers and product teams for features and integrations.
• Success Plans: collaborate to align Sigma capabilities with business goals.
• Educational Initiatives: design and deliver training, webinars, and workshops.

Skills

Analytical skills

Communication

Account management

Startup experience

Problem solving

Education

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or related field

Tools

SQL

ETL

Snowflake

Databricks

Redshift

BigQuery

Job description

Enterprise Customer Success Manager - EMEA

London, UK

About Sigma Computing

Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience

Additional Job details

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.

About us:

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.

Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Benefits For Our Full-Time Employees:

• Equity
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.

As set forth in Sigma Computing’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.