EMEA Technical Support Engineer — Data Analytics

Catchwork; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy. Take the tme

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing in London is seeking a Technical Support Engineer to join our award-winning team, helping customers solve technical and data challenges using the Sigma platform. You will diagnose complex issues and collaborate with Product, Engineering and Go-to-Market teams to drive solutions.

Strong SQL knowledge, experience with analytics products, and excellent communication are required. You will help build scalable processes for issue resolution and work across backend, frontend, and cloud

Qualifications

• Industry experience supporting enterprise products for data analytics.
• Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence
• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
• SQL query performance troubleshooting and plan generation understanding
• Proficient in data modeling concepts
• Ability to properly chart data into logical visualizations
• A proven track record of building trust with customers and bringing issues to resolution quickly
• Excellent verbal and written communication skills
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
• Desire to be a great teammate and have fun at work

Responsibilities

• You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.

Skills

SQL proficiency

Data analytics

Customer-facing

Education

Bachelor's degree in Computer Science, Information Systems, or a related field

Tools

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing in London is seeking a Technical Support Engineer to join our award-winning team, helping customers solve technical and data challenges using the Sigma platform. You will diagnose complex issues and collaborate with Product, Engineering and Go-to-Market teams to drive solutions.

Strong SQL knowledge, experience with analytics products, and excellent communication are required. You will help build scalable processes for issue resolution and work across backend, frontend, and cloud