Enterprise CS Manager - NDR Growth & Analytics | Equity

Sigma; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy. Take the  时间

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing is seeking a Customer Success Manager to lead strategic account relationships and ensure customers derive maximum value from the Sigma platform. You will guide clients through analytics adoption, tailor success plans, and drive improvements that boost retention and expansion opportunities.

You will also play a key role in educational initiatives, training, and advocacy with the product team to ensure customer feedback informs ongoing platform evolution.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Startup experience

Responsibilities

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Skills

Strategic account management

Analytical thinking

Communication

Relationship building

NDR focus

Education

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or related field

Tools

SQL

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing is seeking a Customer Success Manager to lead strategic account relationships and ensure customers derive maximum value from the Sigma platform. You will guide clients through analytics adoption, tailor success plans, and drive improvements that boost retention and expansion opportunities.

You will also play a key role in educational initiatives, training, and advocacy with the product team to ensure customer feedback informs ongoing platform evolution.