EMEA Cybersecurity Customer Success Manager

Socket; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Market competitive salary bands

Meaningful equity program

Comprehensive health benefits for you

Flexible time-off, holidays, and冬季休息

Paid parental leave

Remote-first, quarterly team off-sites

Job summary

Socket is hiring a driven Customer Success Manager to join our sales team. You will be a key partner in post-sales efforts, building relationships with Security teams and guiding product feedback to support long-term growth with customers.

You will collaborate with Go-to-market, Engineering and Professional Services teams to increase customer adoption, lead health checks, and manage renewals and upsell opportunities across our SMB portfolio.

Qualifications

• 5+ years in a renewals customer success role for B2B SaaS.
• Experience selling in cybersecurity or related field.
• Proven track record of renewals and upsell quotas.
• Ability to influence across sales, GTM, engineering, and services.
• Comfort in a fast-paced, early-stage environment.

Responsibilities

• Meet and exceed revenue targets with SMB security teams.
• Manage existing relationships to drive renewals and upsell.
• Create a standout customer experience throughoutLifecycle.
• Collaborate with Go-to-market, Engineering, and Professional Services teams to boost adoption.
• Run Quarterly Health Checks and renewals for existing customers.

Skills

Renewals experience

Upsell skills

Customer relationship management

Executive communication

Collaborative mindset

C-Suite communication

Ownership & initiative

Travel willingness

Job description

Socket is hiring a driven Customer Success Manager to join our sales team. You will be a key partner in post-sales efforts, building relationships with Security teams and guiding product feedback to support long-term growth with customers.

You will collaborate with Go-to-market, Engineering and Professional Services teams to increase customer adoption, lead health checks, and manage renewals and upsell opportunities across our SMB portfolio.