Senior Customer Success Manager, Cybersecurity (EMEA) Remote

Avertro; England; Remote; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Competitive package including base salary and equity options

Remote-first work environment

Direct access to senior leadership

Job summary

A venture-backed cybersecurity startup is seeking an Experienced Customer Success Manager. This role focuses on driving customer adoption and ensuring success across security and compliance objectives. The ideal candidate has 3+ years in B2B SaaS and strong abilities in problem solving and communication. Work in a remote-first environment while contributing to a mission-critical challenge in cybersecurity, with competitive compensation and growth opportunities.

Qualifications

• 3+ years of Customer Success experience in B2B SaaS, ideally in cybersecurity.
• Solid understanding of frameworks such as ISO 27001, NIST CSF, GDPR.
• Ability to engage confidently with senior security and executive stakeholders.

Responsibilities

• Manage the success, health, and engagement of assigned customer portfolio.
• Support onboarding and help customers through implementation.
• Monitor platform usage and intervene early to drive engagement.

Skills

Customer Success in B2B SaaS

Understanding of ISO 27001

Strong problem-solving skills

Excellent communication

Experience with cybersecurity

Job description

A venture-backed cybersecurity startup is seeking an Experienced Customer Success Manager. This role focuses on driving customer adoption and ensuring success across security and compliance objectives. The ideal candidate has 3+ years in B2B SaaS and strong abilities in problem solving and communication. Work in a remote-first environment while contributing to a mission-critical challenge in cybersecurity, with competitive compensation and growth opportunities.