Strategic Enterprise CSM - Cybersecurity Growth

Semperis; United Kingdom; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Semperis is seeking an Enterprise Customer Success Manager to join our EMEA team. You will drive customer outcomes and satisfaction across our cybersecurity solutions, building trusted relationships with enterprise clients.

In a hybrid work model, you will collaborate with Technical Delivery and Sales, onboard new customers, and develop scalable success plans that align with client objectives and Semperis’ product strategy.

Qualifications

• 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
• Fluent English language skills are required.
• German language proficiency would be a strong advantage.

Responsibilities

• Designing success plans for a Book of Business of strategic customers throughout their lifecycle.
• Empowered to achieve and report on customer health, satisfaction, retention, and growth targets.
• Act as the voice of the customer and gather insights for internal teams, including Product Development.
• Lead training sessions to ensure product adoption and impact.
• Monitor record-keeping to enable informed, personalised customer interactions across Semperis teams.
• Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops).
• Identify potential customer references and assist with case studies.
• Gain and maintain an understanding of Semperis technology, products, and services.
• Assist with development and enhancement of CS processes and systems.

Skills

Customer success management

Cyber security

Executive communication

Storytelling with data

Project management

Onboarding

Health checks

Account management

SFDC

English proficiency

Tools

SFDC

Active Directory

Entra ID

Job description

Semperis is seeking an Enterprise Customer Success Manager to join our EMEA team. You will drive customer outcomes and satisfaction across our cybersecurity solutions, building trusted relationships with enterprise clients.

In a hybrid work model, you will collaborate with Technical Delivery and Sales, onboard new customers, and develop scalable success plans that align with client objectives and Semperis’ product strategy.