European Technical Account Manager - Remote-First & Equity

Socket; United Kingdom; Remote; GBP 85,000 - 130,000; Full time

Benefits offered by this job

Equity program

Health benefits

Flexible time off

Parental leave

Remote-first with team off-sites

Job summary

Socket is seeking a Senior Customer Success role for its European customers. You will own post-sale relationships, translate product capabilities into developer-friendly solutions, and serve as the front line for technical support without a separate team.

You'll lead onboarding, troubleshoot integration issues, run quarterly reviews, and collaborate with Engineering to unblock customers. Remote-first across Europe with travel as needed.

Qualifications

• 6+ years in a technical customer-facing role.
• 2+ years as dedicated contact for customers with quarterly health checks.
• Background in application security, DevSecOps, or open-source ecosystems.
• Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI).
• Ability to read and reason about code (JavaScript, Python, TypeScript).
• Familiarity with APIs, webhooks, and SaaS integration patterns.
• Hands-on experience with Package Managers.
• Comfort troubleshooting in production environments with engineering teams.
• Clear written and verbal communication with developers and executives.
• Willingness to travel for customer/company meetings.
• Must be located within EUROPE.

Responsibilities

• Own post-sales relationship as the main technical advisor and contact.
• Plan with AEs on renewals, upsells and expansions.
• Build and maintain customer success plans and exec alignment.
• Lead technical onboarding for new enterprise customers and integrate Socket.
• Configure Socket across CI/CD systems, IDEs, and internal tools.
• Investigate and resolve integration and configuration issues.
• Provide architecture guidance and security posture assessments.
• Deliver workshops and deep-dives to drive adoption.
• Gather feedback and surface patterns to Product and Engineering.

Skills

Technical CS

Technical communication

DevSecOps knowledge

CI/CD tooling

Code literacy

APIs & webhooks

Travel willingness

Tools

Slack

GitHub

Zendesk

Vitally

HubSpot

Grafana

Job description

Socket is seeking a Senior Customer Success role for its European customers. You will own post-sale relationships, translate product capabilities into developer-friendly solutions, and serve as the front line for technical support without a separate team.

You'll lead onboarding, troubleshoot integration issues, run quarterly reviews, and collaborate with Engineering to unblock customers. Remote-first across Europe with travel as needed.