EMEA Customer Success Lead – Finance Analytics

Fitch Ratings, Inc.; Greater London; Hybrid; GBP 60,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Career development

Retirement planning

Healthcare

Parental leave

Volunteer days

Job summary

Fitch Solutions in London is seeking a Customer Success Manager to join the Commercial Team. You will build trusted client relationships, drive adoption, retention and growth across a book of accounts, and work closely with account management, sales and product teams.

This role requires travel across EMEA, a customer-first mindset, excellent communication, and the ability to deliver value through strategic plans and regular reporting.

Qualifications

• Previous client-facing experience with ideally customer success experience.
• Ability to collaborate with operational and commercial teams internally.
• Excellent listening, presentation and communication skills.
• Ability to navigate complex customer and stakeholder environments.

Responsibilities

• Develop and execute strategic account plans to drive client adoption, retention and growth across a dedicated book of accounts.
• Build trusted client relationships and drive value realisation by ensuring clients achieve their business objectives and maximise value.
• Consistently meet or exceed KPIs through a proactive, responsive, client-centric approach.
• Develop product expertise across Fitch Solutions products as well as a broad understanding of the competitor offering.
• Provide regular reporting and insights on client engagement, account activity, opportunities and risks to management.
• Collaborate cross-functionally with Account Management, Sales Specialists and Product teams to deliver exceptional client outcomes and identify growth opportunities.
• Support the onboarding and development of new team members as needed.
• Travel across EMEA is required to conduct in-person client meetings, build executive and user-level relationships, support customer retention, and identify growth opportunities.
• Identify upsell opportunities and drive market advocacy from clients.

Skills

Customer success

Account management

Client relationships

Communication skills

Presentation skills

Job description

Fitch Solutions in London is seeking a Customer Success Manager to join the Commercial Team. You will build trusted client relationships, drive adoption, retention and growth across a book of accounts, and work closely with account management, sales and product teams.

This role requires travel across EMEA, a customer-first mindset, excellent communication, and the ability to deliver value through strategic plans and regular reporting.