EMEA AI Enterprise CSM — Drive Adoption & Growth

WinsAbove; Greater London; Hybrid; GBP 135,000 - 165,000; Full time

Job summary

Anthropic is seeking a Customer Success Manager to lead strategic partnerships with enterprise customers across EMEA, helping them maximize value from Claude APIs and related offerings.

You will collaborate with cross-functional teams to map business goals, translate them into adoption plans, and drive usage growth while maintaining strong relationships across time zones. This role requires autonomy and a proactive, customer-first mindset.

Qualifications

• 6+ years in customer-facing roles
• Experience across consumption- and seat-based models
• Technical fluency with AI/ML concepts
• Experience explaining technical products to varied audiences
• Strategic mindset to identify growth opportunities

Responsibilities

• Build strategic relationships with key EMEA customer decision makers to understand business and objectives
• Become expert in Anthropic's products across API, Claude for Enterprise, and Claude Code
• Proactively drive usage planning and value realization for customers
• Monitor usage patterns and address underutilization across consumption-based and seat-based products
• Socialize Anthropic's product roadmap and engage Product PMs as the voice of EMEA
• Document and quantify customer value via ROI and impact metrics
• Identify new use cases and lines of business for Claude across departments
• Develop and execute change management strategies to drive adoption and enablement
• Own the customer experience across lifecycle with comprehensive plans and quarterly reviews
• Build Anthropic's brand in EMEA with regional processes and best practices

Skills

Customer Success

Strategic thinking

AI/ML concepts

Communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

Anthropic is seeking a Customer Success Manager to lead strategic partnerships with enterprise customers across EMEA, helping them maximize value from Claude APIs and related offerings.

You will collaborate with cross-functional teams to map business goals, translate them into adoption plans, and drive usage growth while maintaining strong relationships across time zones. This role requires autonomy and a proactive, customer-first mindset.